Escrow Policy

When you place an order on SMM Portal, your payment is deducted from your wallet and held in escrow — a secure, neutral hold managed by SMM Portal. The seller receives a notification that an order has been placed, but does not receive the funds until the transaction is successfully completed.

This protects both parties: the buyer knows their money is safe if something goes wrong, and the seller knows a real payment has been committed before they deliver.

Every order moves through the following steps:

Escrow funds are released to the seller in the following situations:

• Buyer confirms receipt: The buyer manually marks the order as complete.
• Auto-release after 72 hours: If the buyer has not raised a dispute or confirmed within 72 hours of delivery, funds are automatically released.
• Dispute resolved in seller's favour: Our support team reviews the dispute and rules in favour of the seller.

Funds are not released if an active dispute is open. They remain on hold until the dispute is resolved.

If you believe there is a problem with an order — credentials don't work, the account wasn't as described, or the seller did not deliver — you must raise a dispute within 72 hours of the order being marked as delivered.

• Go to My Orders and select the relevant order.
• Click Raise Dispute and describe the issue clearly.
• Our support team will contact both parties, typically within 24 hours.
• Provide any evidence you have (screenshots, login attempts, etc.).
• Our decision, issued within 3–5 business days, is final.

All amounts on SMM Portal are in USD. Escrow is included as part of the platform service — there is no separate escrow charge to buyers.

Refunds are issued back to your SMM Portal wallet, not to your original payment method. This is because digital wallet top-ups via mobile money are processed immediately and cannot be reversed to the source.

• If a dispute is resolved in your favour, the full order amount is returned to your wallet within 24 hours of the decision.
• Platform fees are refunded in full for upheld buyer disputes.
• Partial refunds may be issued at our discretion where partial delivery occurred.
• Refunds are not issued for orders where you have manually confirmed receipt.

Buyers must:

• Review delivered credentials promptly and raise disputes within the 72-hour window.
• Not request a chargeback or reverse payment through a third party while escrow is active.
• Confirm receipt honestly — falsely confirming receipt waives your right to dispute.
• Not share account credentials with others before the escrow is released.

Sellers must:

• Deliver account credentials in full within the timeframe specified in their listing.
• Only sell accounts they legitimately own and have the right to transfer.
• Not attempt to recover or access an account after delivering credentials and receiving payment.
• Co-operate fully with our dispute team and respond to requests within 48 hours.

For questions about a specific transaction, escrow status, or this policy, reach out to our support team: