BUYER PROTECTION PROGRAM

Your Purchase is Protected

Every transaction on SMM Portal is backed by our escrow system and buyer guarantee. Shop with complete confidence.

Escrow Protected
Full Refund Policy
24/7 Dispute Team
10K+
Orders Protected
98%
Dispute Resolution
<48h
Avg. Resolution

Your Guarantees

What every buyer is entitled to on every transaction

🔒
Escrow Protection

Your payment is held in secure escrow until you confirm account delivery is complete.

💸
Full Refund

If the seller fails to deliver, you receive a 100% refund back to your wallet — no questions asked.

⚖️
Fair Dispute Resolution

Our team reviews every dispute with full access to evidence and transaction history.

✅
KYC-Verified Sellers

All sellers pass identity verification and are held to strict quality standards.

How Our Protection Works

Every transaction follows this secure 5-step escrow process

1. You place your order

Your payment is immediately moved from your wallet into secure escrow — the seller cannot access it yet.

2. Seller delivers credentials

The seller delivers login credentials and any agreed details through the SMM Portal platform — not via external chat.

3. You verify the account

Review the account thoroughly. Confirm followers, engagement, and that everything matches the listing. You have a window to test before releasing funds.

4. Release funds or open a dispute

Satisfied? Release the funds to the seller. Something wrong? Open a dispute — our team steps in to resolve it fairly within 48 hours.

5. Transaction complete ✓

Funds reach the seller. If no action is taken within the review window, funds auto-release and the transaction closes securely.

Coverage Details

What is and is not covered under our Buyer Protection

Protected ✓
Seller does not deliver
Account is not as described
Account access is lost immediately after delivery
Wrong account type or platform delivered
Fake or fabricated follower stats
Seller goes completely unresponsive
Not Covered ✗
Buyer voluntarily releases funds then disputes
Change of mind after confirmed delivery
Issues reported after the 7-day review window
Purchases arranged or made outside the platform
Account restrictions due to buyer's own actions

Dispute Resolution Process

If something goes wrong, here's exactly what happens

Open a Dispute

Navigate to your order and tap "Open Dispute". Describe the issue and attach any evidence (screenshots, notes).

Team Reviews Evidence

Our moderation team reviews all messages, delivery records, and your submitted evidence — typically within 24–48 hours.

Fair Decision Issued

We notify both parties of our decision. Decisions are based on platform rules and available evidence — never arbitrary.

Funds Released or Refunded

If resolved in your favour, funds return to your wallet instantly. If resolved for the seller, funds are released to them.

Why Buyers Trust SMM Portal

Built for Africa's social media marketplace from day one

🔐
End-to-end Escrow
🧑‍⚖️
Human Review Team
📋
KYC-Verified Sellers
⚡
Instant Wallet Refunds

Frequently Asked Questions

Common questions about buyer protection

You have 7 days after the seller marks the order as delivered to review the account, raise any concerns, or open a dispute. After this window, funds are auto-released to the seller.
Unfortunately, once funds are manually released, the transaction is finalised and cannot be reversed. We strongly recommend verifying the account thoroughly before releasing. This is why we give you a full 7-day window.
Go to the relevant order on your Orders page, scroll to the bottom, and tap "Open a Dispute". Fill in the form with as much detail as possible, including screenshots if available.
Screenshots showing the account details, proof of non-delivery, chat history within the platform, or any documentation proving the account was not as described all count as valid evidence.
No. Buyer protection does not cover change-of-mind purchases. Refunds are only issued when a legitimate issue exists — such as non-delivery or a materially misrepresented account.
Yes. Every seller on SMM Portal goes through an approval process. Trusted sellers additionally hold a Trusted badge after demonstrating consistent delivery and high buyer satisfaction.

Ready to shop with confidence? Browse verified accounts from KYC-verified sellers.

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